DUI MAT Best Practice Category

COVID-19 PANDEMIC

COVID-19 PANDEMIC

Best Practices for DUI MAT Project during the COVID-19 Pandemic.

DUI MAT Best Practice

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Invoicing and Reporting

DUI MAT Invoicing and Reporting

  • Continue to charge staff time related to DUI MAT to the DUI MAT agreement. You will continue to invoice and report on the same schedule, and you will continue to receive payments.
  • ANY DUI MAT activity during the crisis is chargeable to the project.

Integration During the COVID-19

Integration

Think outside the box to keep the project active. Here are a few ideas:

  • Mail the Client Handout to every client with a letter from the company.
  • Have a MAT counselor send the Client Handout via email to every client.
    • Put emails in the BCC to send once to all.
  • Print the new flyers on Poly SUD and Marijuana
  • Print and distribute (either email or mail) a list of resources in the community.
  • Look on the 211 website for resources.
  • Include Treatment and other referrals already on your list.
  • When doing virtual group or telephonic sessions, have counselors mention DUI MAT, then send the MAT team member a note to follow-up.
  • Have DUI MAT staff present DUI MAT in virtual groups as they were before.
  • Go through files and reach out to high risk clients.
    • Run lists of high-risk clients and had counselors call, using a script, to ask how they are doing with the crisis.
  • Do check-ins over the phone. We can do everything over the phone for MAT that we did before the pandemic.
    • The clients appreciate the call and feel the support. Even telephonic is incredibly important as a customer service and public safety issue. It’s important for them to feel the support during this time.
  • Have the DUI MAT lead call to schedule assessments over the phone or on a virtual meeting. Continue to count all DAST prescreens.
  • Reach out to diverse populations of clients to help them setup and use remote services technology.

Remote Client Services (Telehealth)

Remote Client Services (Telehealth)

  • Set up Remote Client Services.
  • Customize the Client Letter and Release from the webinar.
  • Transition DUIP to online options that support regulations.
  • Ensure clients are aware of community resources for all their needs.
  • Position staff to continue working with active MAT clients throughout the crisis as we don’t know how long this will last.
  • For virtual Zoom meetings, use a Waiting Room to ensure that only your clients enter the meeting. Use passwords and registration to provide another level of security.

DUI MAT Team Engagement

DUI MAT Team Engagement

  • Hold virtual weekly or bi-weekly MAT team meetings. DUI MAT team meetings have been proven to provide consistency through the COVID-19 pandemic.

Payments and Income

Payments and Income

  • Evaluate DUIP fee options for clients experiencing COVID-19 impact.
  • Make sure that your payment policies are in line with the County.
  • SBA loans are available for businesses. There are also loans and grants that do not have to be paid back.

Community Resources and Treatment Centers

Community Resources and Treatment Centers

  • Check Hub and Spokes and other treatment resources to determine current status for treatment referrals during the pandemic.
    • MAT providers are open for business. Most treatment resources are still available because they are medically necessary, though their operations may be modified.
  • Create a resource page on your website for resources available during the crisis or provide the resource page you have already created to clients via email or image

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