DUI MAT Best Practice Category

Case Management

• Utilize face to faces:
  • To review prescreens and assessments to provide the clients another opportunity to evaluate their past and present substance use.
  • Provide referrals based upon client need. Refer the client to a specific resource that will support their need. Ideally, the counselor will connect the client to the specific resource with a warm handoff. A warm handoff is connecting the client with an identified person at the treatment provider. It may include calling the point of contact at the treatment resource, making an appointment with the client, or sending an email to the point of
    contact prior to the client’s arrival.
  • Review previous referral provided and the benefits or challenges the client experienced through the treatment provider. Partner with the client to adjust or change the referral as appropriate.
• Document all referrals, and follow up on previous referrals, in the face to face notes for follow up at next face to face session.